Refund & Cancellation Policy

1. No Refunds Policy

All sales are final. BuddyCoffee does not offer refunds or cancellations for any voucher purchases under any circumstances once the payment has been completed and the voucher has been generated.

By making a purchase, you acknowledge and agree that you will not be entitled to a refund or cancellation for any reason, including but not limited to:

• Change of mind
• Accidental purchase
• Purchasing the wrong voucher amount
• Inability to use the voucher
• Dissatisfaction with partner locations
• Expired vouchers

2. Why No Refunds?

BuddyCoffee operates as a digital voucher platform. Once a voucher is generated:

• The voucher code is immediately active and can be used.
• Partner locations are notified of the voucher availability.
• Processing fees are immediately incurred.
• The system cannot reverse or void generated vouchers.

3. Before You Purchase

Please review your order carefully before completing payment. Ensure that:

• The voucher amount is correct.
• The recipient information is accurate.
• You understand the voucher validity period (12 months).
• You have reviewed our partner locations.
• You agree to our terms and conditions.

4. Cancellation Before Payment

You may cancel your order only before payment is completed. Simply:

• Close the payment window.
• Do not complete the payment process.
• Navigate away from the checkout page.

Important: Once payment is processed and the voucher is generated, no cancellations are possible.

5. Voucher Transfer

While refunds are not available, you may:

• Transfer your voucher to another person through our platform.
• Gift the voucher to someone else.
• Use the voucher at any time within the 12-month validity period.

6. Technical Issues

In rare cases of technical errors that prevent voucher delivery or make vouchers unusable, we will:

• Investigate the issue promptly.
• Provide a replacement voucher if the error is confirmed on our end.
• Assist in resolving technical problems.

Note: Replacement vouchers are provided at our discretion and only for confirmed technical errors caused by our platform.

7. Partner Location Issues

If you experience issues at a partner location:

1. Try to resolve the issue directly with the location manager.
2. If unresolved, contact BuddyCoffee support at [email protected] within 48 hours.
3. Provide details of the location, date, time, and issue encountered.
4. We will investigate and may provide a replacement voucher at our discretion.

Important: Refunds are not available for partner service issues. We may offer replacement vouchers only after thorough investigation.

8. Expired Vouchers

All vouchers are valid for 12 months from the date of purchase. After expiration:

• Vouchers cannot be used.
• Vouchers cannot be reactivated.
• No refunds or replacements will be provided.
• No extensions will be granted.

Please ensure you use your vouchers before they expire.

9. Fraudulent Transactions

If you suspect fraudulent activity on your account:

• Contact us immediately at [email protected].
• Report the transaction to your bank or payment provider.
• Provide evidence of the fraudulent transaction.

We will investigate all reported fraudulent transactions and cooperate with payment providers and authorities as necessary.

10. Contact Support

For questions or concerns regarding this policy: